Cancellation Policy

Effective Date: January 2025

Overview

This Cancellation Policy outlines the terms and conditions for cancelling HSRP bookings made through Book HSRP Online.

1. Cancellation Window

Cancellable Within 48 Hours

• You can cancel your booking within 48 hours of confirmation
• Full refund will be processed (minus payment gateway fees if applicable)
• No questions asked

Non-Cancellable After 48 Hours

• Bookings cannot be cancelled after 48 hours
• No refund will be issued
• Your booking will proceed to vendor processing

2. How to Cancel

To cancel your booking:

1. Log in to your account or use your Order ID
2. Navigate to "Track Your Order"
3. Click "Cancel Booking" (if within 48-hour window)
4. Confirm cancellation
5. You will receive a cancellation confirmation email

OR

Email us at care@hsrpoemplate.com with:

• Order ID
• Cancellation reason
• Request timestamp

3. Cancellation Status Timeline

• Immediate: Cancellation confirmation email
• 24-48 hours: Refund processing initiated
• 5-7 business days: Refund reflected in your account

4. Vendor-Initiated Cancellations

If the HSRP vendor cancels your booking:

• We will notify you immediately
• Full refund will be processed automatically
• No cancellation charges apply

5. Partial Cancellations

Partial cancellations (for multiple services) are NOT permitted. You must cancel the entire booking.

6. Rescheduling vs Cancellation

If you want to reschedule your fitment:

• Do NOT cancel - request a reschedule instead
• Email care@hsrpoemplate.com with new preferred dates
• No cancellation fee applies for rescheduling
• Subject to vendor availability

7. What Happens After Cancellation

• Your booking status will show "Cancelled"
• Vendor will be notified of cancellation
• No fitment appointment will be scheduled
• Refund will be issued to original payment method

8. Non-Cancellable Bookings

You CANNOT cancel if:

• More than 48 hours have passed since confirmation
• Fitment appointment has been scheduled
• Service has already been partially/fully provided
• Booking status is "Completed"

9. Important Notes

• Cancellation timestamp is when we receive your request, not when you submit it
• Email delays do not extend your cancellation window
• Check your email/SMS for accurate confirmation timestamp

10. Cancellation During Service

If you cancel after fitment has started:

• No refund will be issued
• You remain liable for the full service charges
• Partially-fitted HSRPs cannot be returned

11. Contact for Cancellations

Email: care@hsrpoemplate.com

Subject: Booking Cancellation - [Order ID]

Include: Order ID, cancellation reason, booking date

12. Policy Updates

This Cancellation Policy is subject to change. We will notify you of material changes via email.