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Refund Policy

Refund Policy

Effective Date: January 2025

Overview

Book HSRP Online is an independent service provider facilitating HSRP booking services. This Refund Policy outlines the conditions under which refunds are provided for payments made through our platform.

1. Refundable Cases

Refunds are issued only in the following situations:

Failed Transactions

  • Payment was deducted but not confirmed in our system
  • Technical failure during payment processing
  • Duplicate or multiple charges for the same booking

Cancellation by Vendor

  • HSRP vendor cancels your booking due to unavailability
  • Service cannot be completed due to vendor reasons

2. Non-Refundable Cases

The following situations are NOT eligible for refunds:

  • Customer changes mind or cancels without valid reason
  • Customer requests cancellation after booking confirmation
  • Service delay due to customer unavailability for fitment appointment
  • Customer does not complete the fitment process
  • Payment made for incorrect vehicle or details
  • Booking cancelled by customer more than 48 hours after confirmation

3. How to Request a Refund

To request a refund for eligible cases:

  1. Email us at care@hsrpoemplate.com with your order ID
  2. Provide clear explanation of the refund reason
  3. Include relevant transaction details or screenshots
  4. Our team will review and respond within 48 business hours

4. Refund Processing Timeline

  • Approval: 3-5 business days after approval
  • Bank Processing: 5-7 business days (varies by bank)
  • Total Time: Approximately 10-15 business days from request

5. Failed/Duplicate Payment Refunds

If your payment failed or was duplicated:

  • We automatically detect and flag failed transactions
  • Duplicate charges are refunded within 24 hours of detection
  • No separate request needed for obvious technical failures

6. Booking Cancellation Charges

After approval, if you cancel:

  • Within 48 hours of booking: 100% refund (minus payment gateway fee if applicable)
  • After 48 hours: No refund - service fee is retained
  • After fitment scheduled: No refund - cancellation cannot be processed

7. What We Cannot Refund

We cannot process refunds for:

  • Service provided by third-party HSRP vendors
  • Bank charges or payment gateway fees (unless due to our error)
  • Government duties or taxes
  • Vendor-specific charges beyond our control

8. Disputes and Appeals

If you disagree with a refund decision:

  • Submit a detailed appeal within 7 days of our decision
  • Provide additional documentation if available
  • Our management team will review and respond within 5 business days

9. Payment Method Refunds

Refunds are issued to the original payment method:

  • UPI: Refunded to the same UPI ID
  • Credit/Debit Card: Refunded to the card account
  • Bank Transfer: Refunded to the bank account

10. Tax Implications

GST paid on the service amount is also refunded in eligible cases. We will provide GST refund documentation if requested.

11. Our Responsibility

Book HSRP Online is responsible only for:

  • Secure payment processing
  • Booking management and tracking
  • Vendor coordination for your service request

We are NOT responsible for actual HSRP manufacturing, government approval, or installation quality (which are vendor responsibilities).

12. Contact Us for Refund Requests

Email: care@hsrpoemplate.com

Subject Line: Refund Request - [Your Order ID]

Response Time: 48 hours

13. Policy Updates

This Refund Policy may be updated without notice. Check back regularly for the latest version.